Hearing Callers & Businesses
Wyoming Relay is a no-cost service that allows a hearing person to use a standard telephone (wired or wireless) to place a relay call and easily converse with a person who is deaf, deafblind, hard of hearing, or who has a speech disability. Specially trained communications assistants facilitate the calls. Calls can be made to anywhere in the world, 24 hours a day, 365 days a year, with no restrictions on the number, length, or type of calls. All calls are strictly confidential, no records of any conversations are maintained. Anyone wishing to use Wyoming Relay simply dials the relay number (711) to connect with a communications assistant, who then will dial the requested number and relay the conversation between the two callers.
Relay services are for everyone; for those who are Deaf, Hard of Hearing, DeafBlind, have a Speech Disability and for those who are Hearing to communicate effectively with each other on the telephone. To ensure everyone has a great experience reaching the relay center, we have a few helpful tips.
Tip #1: Voice User Profile
When you dial the dedicated Wyoming Relay’s voice toll free number, 800-877-9975, you will hear the Voice Response Unit (VRU message) to ensure that you are reaching out to the correct phone number.
If you make frequent calls to Wyoming Relay, you can expedite the process in reaching a communications assistant (and bypass the automated recording) by setting up a customer profile.
To set up your customer profile, dial 888-694-4450 to reach our customer care team. Simply ask them to set your phone number to default as a “voice user” and you’ll be all set.
Tip #2: Advertising Relay on Business Websites & Marketing Collateral
Did you know? Adding “Just dial 711” information to your business website can cause frustration for your customers. Our communications assistants will require your business phone number to complete the relay call. Below are a few suggested phrases to add to your business website!
The key here is to include YOUR business’s phone number within the message.
Example #1
"Relay Service for the deaf, hard of hearing, deaf-blind or those with a speech disability – please call 711, then provide the communications assistant our company’s number
(xxx-xxx-xxxx) to contact us for questions or concerns."
Example #2
"For deaf, hard of hearing, deafblind or those with a speech disability, please dial 711 then provide our company’s phone number, xxx-xxx-xxxx to complete the relay call."
Example #3
"For TTY users (i.e deaf, hard of hearing, deafblind or have speech disability), please dial 711 then provide our company’s phone number, xxx-xxx-xxxx to complete the relay call."
Tip #3: Please, Don't Hang Up Campaign
Don’t be that company that hangs up on a relay call. If you hear “Wyoming Relay Communications Assistant 1234, may I have the number you are calling please?” do not hang up, it’s someone calling you through the relay service!
Learn more about our “Please, Don’t Hang Up!” campaign here.
