What is Relay?
Wyoming Relay is a free service that allows people who are deaf, hard of hearing, deafblind and/or have a speech disability to place and receive telephone calls. Wyoming Relay users can communicate freely with businesses, friends, and family who use a standard telephone.
Specially trained Communications Assistants facilitate the calls. Calls can be made to anywhere in the world, 24 hours a day, 365 days a year, with no restrictions on the number, length, or type of calls.
All calls are strictly confidential and no records of any conversations are maintained. Anyone wishing to use Wyoming Relay simply dials the relay number to connect with a Communications Assistant. The Communications Assistant will dial the requested number and relay the conversation between the two callers.
History
In 1991, Governor Mike Sullivan and the Wyoming State Legislature created the Wyoming Telecommunications Relay Service known as Wyoming Relay. The service is paid for with money collected by a special fee charged on every telephone line and wireless account in the state.
Legistlation
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Federal mandates:
The Americans with Disabilities Act of 1990 as Amended: -
Federal Communications Commission’s (FCC) rules for Telecommunications Relay Service:
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Wyoming State Statues §16-9-201 through 16-9-210:
Dialing 711 is easy and fast. It automatically connects to a communication assistant, without having to remember and dial a ten-digit access number.
Everyone Can Use 711
Follow these simple steps:
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Dial 711 (or the Wyoming Relay toll-free number appropriate for you specific call. Learn more
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A specially trained Communications Assistant (CA) will answer and identify themselves by their CA number.
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Give the Communications Assistant the phone number of the person you are calling.
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The Communications Assistant will connect you with the person you are calling and assist you with communication.
Charges:
There is no fee for using 711 or any one of the toll-free access numbers for Wyoming Relay.
PBX System Issue:
People who dial in an office that has extension numbers may experience difficulty as a result of the number not being programmed in the building’s PBX system. To request the availability of the 7-1-1 service in your building, contact your IT technical specialist, your office administrator, or your local telephone service provider.
What is 711?
Compliments, Concerns or Complaints
We would love to hear from you. You may direct your comments regarding Wyoming Relay to one of the following:
Wyoming Relay State Administration Office:
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Phone: 1-800-452-1408 TTY/Voice
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Email: DWS-WYRelay@wyo.gov
Wyoming Relay Customer Service:
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Phone:
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1-888-694-4450 English TTY/Voice
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1-800-676-4290 Spanish TTY/Voice
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Email:
The Federal Communications Commission (FCC):
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Phone:
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1-888-225-5322 Voice
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1-888-835-5322 TTY
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1-844-432-2275 American Sign Language Support Line
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Fax:
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1-866-418-0232 Fax
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Website:
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Mail:
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Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554
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